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The Impact of Corporate Social Responsibility on an Organization’sStakeholders, Case Study: DHL, Sweden.
Mälardalen University, School of Sustainable Development of Society and Technology. (2108)
Mälardalen University, School of Sustainable Development of Society and Technology. (2108)
(English)Independent thesis Basic level (degree of Bachelor)Student thesis
Abstract [en]

Abstract

Date: 2008-11-5

Level:           C thesis in Business Administration, 15ECT

Authors:       Beatrice Yola Konlaan       Prince kofi Hanson

Tutor:           Mats Viimne

Title:             The Impact of Corporate Social Responsibility on an Organization’s  stakeholders: Case study: DHL, Sweden.

Problem:      How does a corporate social responsibility performance    benefit its stakeholders?

Purpose:       This research work will seek to find out how aware DHL is about CSR activities and in what ways this awareness can be impacted on its Stakeholders.

Methods:      A qualitative method of approach was used for this research work, with regards to primary data; interviews (face-to-face interview, telephone and email interview) were used. Secondary data sources were literature, articles, journals and internet sources from the university data bases.

ConclusionThe impacts of Corporate Social Responsibility (CSR) activities on stakeholders have an overall influence on the organization hence steps must be taken to understand the broad issues that should be addressed, management should come out with an inclusive strategy for stakeholder involvement to carry out research and surveys on effective strategic conversations with stakeholders.

The involvement and early engagement of stakeholders in the planning process of decision making and implementation is very vital in view of the fact that stakeholders are those affected and affecting change in the community. Stakeholder involvement and collaborative decisions on CSR issues represent a high level of participation programs. However, it is not easy, and must be complemented in many cases with conflict resolution.

The awareness creation of CSR activities by DHL on its stakeholders would add a very useful contribution to business development and profit making by this organization. The consciousness of CSR would cause all stakeholders alike to play their apart in the sustainability of CSR.

Key words: Corporate social responsibility (CSR), Stakeholders, DHL, Sweden.

Keywords
Corporate social responsibility (CSR), Stakeholders, DHL, Sweden.
Identifiers
URN: urn:nbn:se:mdh:diva-1588OAI: oai:DiVA.org:mdh-1587DiVA, id: diva2:114139
Presentation
2008-09-29, R2-122, Mälardalens University, 13:15 (English)
Uppsok

Supervisors
Available from: 2008-11-10 Created: 2008-11-06 Last updated: 2008-11-10Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • text
  • asciidoc
  • rtf