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The quality dilemma: Combining development and stability
Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation.ORCID iD: 0000-0003-3187-7932
Chalmers University of Technology, Göteborg, Sweden.
Linköping University, Linköping, Sweden.
2017 (English)In: International Series in Operations Research & Management Science, Volume 255, Springer New York LLC , 2017, 9-33 p.Chapter in book (Refereed)
Abstract [en]

The objective of this chapter is to problematize the strategic management of both efficiency and effectiveness through quality management. First, the chapter describes five cases with lessons learned from the dichotomy of efficiency and effectiveness on how quality management could be turned into either a constructive or a destructive dilemma. Then, the history of the quality movement and how it has developed during the last century is discussed briefly. Quality management will be considered in relation to organization theory regarding exploration, exploitation, and dual organizational capabilities. Finally, the chapter concludes with proposals on ways forward for quality management as a strategy for both short-term efficiency and long-term effectiveness and survival. 

Place, publisher, year, edition, pages
Springer New York LLC , 2017. 9-33 p.
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:mdh:diva-36205DOI: 10.1007/978-3-319-55985-8_2Scopus ID: 2-s2.0-85024479630ISBN: 978-3-319-55984-1 (print)OAI: oai:DiVA.org:mdh-36205DiVA: diva2:1130651
Available from: 2017-08-10 Created: 2017-08-10 Last updated: 2017-08-10Bibliographically approved

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CiteExportLink to record
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