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Developing smart commercial real estate: Technology-based self-service (TBSS) in commercial real estate facilities
Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.ORCID iD: 0000-0001-7334-2480
Robins School of Business, University of Richmond, Richmond, VA, United States.
Robins School of Business, University of Richmond, Richmond, VA, United States.
2016 (English)In: IEEE 2nd International Smart Cities Conference: Improving the Citizens Quality of Life, ISC2 2016 - Proceedings, 2016Conference paper (Refereed)
Abstract [en]

Real estate companies are central actors in the development of a smart city. However, most industry participants are conservative and prefer to utilize established, often unintegrated, technologies rather than deploy newer technologies that would help achieve the goals of the smart city. To evaluate the potential of smart commercial real-estate (CRE) we studied a Swedish commercial real estate firm that has developed and deployed a technology-based self-service (TBSS) to help tenants reduce energy consumption. The study was grounded in the theoretical service-dominant (S-D) logic lexicon and our results suggest that for commercial real estate firms to successfully implement TBSS they need to enhance their competence in three areas: management of information technology, withinorganization and business-to-business networking skills. Further, these areas are inter-related and successful deployment of TBSS requires improvement in all three areas.

Place, publisher, year, edition, pages
2016.
Keyword [en]
Explorative case study, Real estate industry, Service-dominant logic, Smart city competence, Technology-based self-service, Energy utilization, Reconfigurable hardware, Real estate industries, Smart cities, Technology-based self-services, Computer circuits
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:mdh:diva-33955DOI: 10.1109/ISC2.2016.07580744ISI: 000392263700014ScopusID: 2-s2.0-84994095212ISBN: 9781509018451 (print)OAI: oai:DiVA.org:mdh-33955DiVA: diva2:1049410
Conference
2nd IEEE International Smart Cities Conference, ISC2 2016, 12 September 2016 through 15 September 2016
Available from: 2016-11-24 Created: 2016-11-24 Last updated: 2017-02-16Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf