Developing smart commercial real estate: Technology-based self-service (TBSS) in commercial real estate facilities
2016 (English)In: IEEE 2nd International Smart Cities Conference: Improving the Citizens Quality of Life, ISC2 2016 - Proceedings, 2016Conference paper (Refereed)
Real estate companies are central actors in the development of a smart city. However, most industry participants are conservative and prefer to utilize established, often unintegrated, technologies rather than deploy newer technologies that would help achieve the goals of the smart city. To evaluate the potential of smart commercial real-estate (CRE) we studied a Swedish commercial real estate firm that has developed and deployed a technology-based self-service (TBSS) to help tenants reduce energy consumption. The study was grounded in the theoretical service-dominant (S-D) logic lexicon and our results suggest that for commercial real estate firms to successfully implement TBSS they need to enhance their competence in three areas: management of information technology, withinorganization and business-to-business networking skills. Further, these areas are inter-related and successful deployment of TBSS requires improvement in all three areas.
Place, publisher, year, edition, pages
Explorative case study, Real estate industry, Service-dominant logic, Smart city competence, Technology-based self-service, Energy utilization, Reconfigurable hardware, Real estate industries, Smart cities, Technology-based self-services, Computer circuits
Economics and Business
IdentifiersURN: urn:nbn:se:mdh:diva-33955DOI: 10.1109/ISC2.2016.07580744ISI: 000392263700014ScopusID: 2-s2.0-84994095212ISBN: 9781509018451 (print)OAI: oai:DiVA.org:mdh-33955DiVA: diva2:1049410
2nd IEEE International Smart Cities Conference, ISC2 2016, 12 September 2016 through 15 September 2016