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Organizing lessons learned practice for product-service innovation
Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation.ORCID iD: 0000-0002-7512-4425
2016 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 69, no 11, 4986-4991 p.Article in journal (Refereed) Published
Abstract [en]

Many companies adopt lessons-learned practices to transform gained experiences into useful knowledge for future benefit. Researchers have examined lessons-learned practices in project-based organizations that primarily develop pure products or services in various disciplines and industrial sectors. However, little research exists on the lessons-learned practices in manufacturing companies offering integrated product-service combinations. Therefore, this study performs three case studies in two large manufacturing companies undergoing a servitization journey to becoming product-service providers. The study identifies ten requirements under three main categories-content, process, and technology-for better organized lessons-learned practice. Drawing from the requirements analysis, this study develops a method for representing lessons learned in product-service innovation contexts. 

Place, publisher, year, edition, pages
2016. Vol. 69, no 11, 4986-4991 p.
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:mdh:diva-33446DOI: 10.1016/j.jbusres.2016.04.065ISI: 000383936800044ScopusID: 2-s2.0-84966526479OAI: oai:DiVA.org:mdh-33446DiVA: diva2:1039225
Available from: 2016-10-21 Created: 2016-10-21 Last updated: 2016-10-31Bibliographically approved

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Chirumalla, Koteshwar
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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
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  • modern-language-association-8th-edition
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More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf