Robotic misinformation in dementia care: emotions as sense-making resources in residents' encounters with robot animals
2024 (English)In: Frontiers in Sociology, E-ISSN 2297-7775, Vol. 9, article id 1354978Article in journal (Refereed) Published
Abstract [en]
Robot animals, designed to mimic living beings, pose ethical challenges in the context of caring for vulnerable patients, specifically concerning deception. This paper explores how emotions become a resource for dealing with the misinformative nature of robot animals in dementia care homes. Based on observations of encounters between residents, care workers, and robot animals, the study shows how persons with dementia approach the ambiguous robots as either living beings, material artifacts, or something in-between. Grounded in interactionist theory, the research demonstrates that emotions serve as tools in the sense-making process, occurring through interactions with the material object and in collaboration with care workers. The appreciation of social robots does not solely hinge on them being perceived as real or fake animals; persons with dementia may find amusement in "fake" animals and express fear of "real" ones. This observation leads us to argue that there is a gap between guidelines addressing misinformation and robots and the specific context in which the technology is in use. In situations where small talk and play are essential activities, care workers often prioritize responsiveness to residents rather than making sure that the robot's nature is transparent. In these situations, residents' emotional expressions serve not only as crucial resources for their own sense-making but also as valuable indicators for care workers to comprehend how to navigate care situations.
Place, publisher, year, edition, pages
FRONTIERS MEDIA SA , 2024. Vol. 9, article id 1354978
Keywords [en]
misinformative robots, animacy judgment, dementia care, residents, care workers, sense-making, emotions, interactionist sociomaterialism
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:mdh:diva-66546DOI: 10.3389/fsoc.2024.1354978ISI: 001206647400001PubMedID: 38650697Scopus ID: 2-s2.0-85191044983OAI: oai:DiVA.org:mdh-66546DiVA, id: diva2:1856868
2024-05-082024-05-082024-05-08Bibliographically approved