https://www.mdu.se/

mdu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Automating to control: The unexpected consequences of modern automated work delivery in practice
Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.ORCID iD: 0000-0001-8476-6852
2021 (English)In: Organization, ISSN 1350-5084, E-ISSN 1461-7323, Vol. 28, no 1, p. 115-131Article in journal (Refereed) Published
Abstract [en]

This paper explores how automation efforts with the intent to control work in modern work places can unfold. Building on a longitudinal study of a governmental agency’s efforts to implement automated work delivery technology to enforce work guidelines, I show how aspects of work might become more automated but the rationale of automation might fail to manifest as originally intended. Technology and the formal structure inscribed into it to control work might conflict with the demands of work practice. Moreover, the findings show how automated control can be resisted by workers through subversive organizing in teams to reacquire work discretion. Through an analysis of automated control in practice, this paper contributes to discussions of technologies of control and how pragmatic resistance can emerge to counteract such technology.

Place, publisher, year, edition, pages
2021. Vol. 28, no 1, p. 115-131
Keywords [en]
Automated control, automation, formal structure, practice theory, qualitative research, resistance, sociomateriality, technologies of control, work
National Category
Social Sciences Business Administration
Research subject
Industrial Economics and Organisations
Identifiers
URN: urn:nbn:se:mdh:diva-52280DOI: 10.1177/1350508420968179ISI: 000598492900001Scopus ID: 2-s2.0-85094904009OAI: oai:DiVA.org:mdh-52280DiVA, id: diva2:1488807
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2016-07210Available from: 2020-11-03 Created: 2020-11-03 Last updated: 2021-06-15Bibliographically approved

Open Access in DiVA

fulltext(189 kB)304 downloads
File information
File name FULLTEXT01.pdfFile size 189 kBChecksum SHA-512
5ef8c10dce725f0a869ee76e254c5ca2b91369e2397bf1678c7d54184c745151c3717c898f616c9be70e43196c1b53f7b26d25e40804aad540485675d0ec5db5
Type fulltextMimetype application/pdf

Other links

Publisher's full textScopus

Authority records

Lammi, Inti José

Search in DiVA

By author/editor
Lammi, Inti José
By organisation
Industrial Economics and Organisation
In the same journal
Organization
Social SciencesBusiness Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 304 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 675 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf