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Strategies for emergent quality management
Mälardalens högskola, Akademin för innovation, design och teknik, Innovation och produktrealisering.ORCID-id: 0000-0003-3187-7932
2018 (engelsk)Inngår i: Participatory Innovation Conference 2018 PIN-C 2018, 2018, s. 14-20Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

This paper explores strategies for emergent quality improvement, which involve managing both efficiency and effectiveness, or the 'quality dilemma'. An empirical investigation is conducted with seventeen quality managers, representing organisations in ten private companies and one organisation in the public sector. The results indicate five distinct themes of importance to manage the quality dilemma: 1) leadership, 2) the quality organisation, 3) prioritisation, 4) knowledge and competence, and 5) the quality profession. While the dilemmas are categorised into five distinct and critical themes, the second part of the results present tactics regarding how to move positions towards emergent quality management: perspectives, processes, and decision support. The conclusions imply that the current method of organising quality improvement must be revised.

sted, utgiver, år, opplag, sider
2018. s. 14-20
HSV kategori
Identifikatorer
URN: urn:nbn:se:mdh:diva-38632OAI: oai:DiVA.org:mdh-38632DiVA, id: diva2:1188037
Konferanse
5th Participatory Innovation Conference 2018 PIN-C 2018, 11-13 Jan 2018, Eskilstuna, Sweden
Prosjekter
XPRES - Excellence in Production ResearchINNOFACTURE - innovative manufacturing developmentTilgjengelig fra: 2018-03-06 Laget: 2018-03-06 Sist oppdatert: 2018-03-06bibliografisk kontrollert

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http://pin-c.sdu.dk/assets/track-1c-fundin-p14-20.pdf

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