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The quality dilemma: Combining development and stability
Mälardalens högskola, Akademin för innovation, design och teknik, Innovation och produktrealisering.ORCID-id: 0000-0003-3187-7932
Chalmers University of Technology, Göteborg, Sweden.
Linköping University, Linköping, Sweden.
2017 (engelsk)Inngår i: International Series in Operations Research & Management Science, Volume 255, Springer New York LLC , 2017, s. 9-33Kapittel i bok, del av antologi (Fagfellevurdert)
Abstract [en]

The objective of this chapter is to problematize the strategic management of both efficiency and effectiveness through quality management. First, the chapter describes five cases with lessons learned from the dichotomy of efficiency and effectiveness on how quality management could be turned into either a constructive or a destructive dilemma. Then, the history of the quality movement and how it has developed during the last century is discussed briefly. Quality management will be considered in relation to organization theory regarding exploration, exploitation, and dual organizational capabilities. Finally, the chapter concludes with proposals on ways forward for quality management as a strategy for both short-term efficiency and long-term effectiveness and survival. 

sted, utgiver, år, opplag, sider
Springer New York LLC , 2017. s. 9-33
HSV kategori
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URN: urn:nbn:se:mdh:diva-36205DOI: 10.1007/978-3-319-55985-8_2Scopus ID: 2-s2.0-85024479630ISBN: 978-3-319-55984-1 (tryckt)OAI: oai:DiVA.org:mdh-36205DiVA, id: diva2:1130651
Tilgjengelig fra: 2017-08-10 Laget: 2017-08-10 Sist oppdatert: 2017-08-10bibliografisk kontrollert

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