mdh.sePublikationer
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Telephone nurses' communication and response to callers' concern - a mixed method study
Högskolan i Gävle, Sweden.
Högskolan i Gävle, Sweden.
Uppsala Universitet, Sweden.
Linköpings universitet, Sweden.
Visa övriga samt affilieringar
2016 (Engelska)Ingår i: Applied Nursing Research, ISSN 0897-1897, E-ISSN 1532-8201, ISSN 0897-1897, Vol. 29, s. 116-121Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Aims: The aim of this study was to describe telephone nurses' and callers' communication, investigate relationships within the dyad and explore telephone nurses' direct response to callers' expressions of concern 

Background: Telephone nurses assessing callers' need of care is a rapidly growing service. Callers with expectations regarding level of care are challenging. 

Method: RIAS and content analysis was performed on a criterion sampling of calls (N = 25) made by callers who received a recommendation from telephone nurses of a lower level of care than expected. 

Results: Telephone nurses mainly ask close-ended questions, while open-ended questions are sparsely used. Relationships between callers' expressions of Concern and telephone nurses responding with Disapproval were found. Telephone nurses mainly responded to concern with close-ended medical questions while exploration of callers' reason for concern was sparse.

Conclusion: Telephone nurses' reluctance to use open-ended questions and to follow up on callers' understanding might be a threat to concordance, and a potential threat to patient safety. 

Ort, förlag, år, upplaga, sidor
2016. Vol. 29, s. 116-121
Nationell ämneskategori
Hälsovetenskaper
Identifikatorer
URN: urn:nbn:se:mdh:diva-29469DOI: 10.1016/j.apnr.2015.04.012ISI: 000370881800022PubMedID: 26856500Scopus ID: 2-s2.0-84963576509OAI: oai:DiVA.org:mdh-29469DiVA, id: diva2:868982
Tillgänglig från: 2015-11-12 Skapad: 2015-11-12 Senast uppdaterad: 2019-06-25Bibliografiskt granskad

Open Access i DiVA

Fulltext saknas i DiVA

Övriga länkar

Förlagets fulltextPubMedScopus

Personposter BETA

Holmström, Inger K.

Sök vidare i DiVA

Av författaren/redaktören
Holmström, Inger K.
Av organisationen
Hälsa och välfärd
I samma tidskrift
Applied Nursing Research
Hälsovetenskaper

Sök vidare utanför DiVA

GoogleGoogle Scholar

doi
pubmed
urn-nbn

Altmetricpoäng

doi
pubmed
urn-nbn
Totalt: 61 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf