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Johansson, P. E., Karlsson, H., Backström, T., Andersson Schaeffer, J. & Cedergren, S. (2019). Let us measure, then what?: Exploring purposeful use of innovation management self-assessments.. International Journal of Quality & Reliability Management, 36(10), 1734-1749
Open this publication in new window or tab >>Let us measure, then what?: Exploring purposeful use of innovation management self-assessments.
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2019 (English)In: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 36, no 10, p. 1734-1749Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this paper is to increase the understanding regarding how managers attempt to make purposeful use of innovation management self-assessments (IMSA) and performance information (PI).

Design/methodology/approach

An interpretative perspective on purposeful use is used as an analytical framework, and the paper is based on empirical material from two research projects exploring the use of IMSA and PI in three case companies. Based on the empirical data, consisting of interviews and observations of workshops and project meetings, qualitative content analysis has been conducted.

Findings

The findings of this paper indicate that how managers achieve a purposeful use of PI is related to their approach toward how to use the specific PI at hand, and two basic approaches are analytically separated: a rule-based approach and a reflective approach. Consequently, whether or not the right thing is being measured also becomes a question of how the PI is actually being interpreted and used. Thus, the extensive focus on what to measure and how to measure it becomes edgeless unless equal attention is given to how managers are able to use the PI to make knowledgeable decisions regarding what actions to take to achieve the desired changes.

Practical implications

Given the results, it comes with a managerial responsibility to make sure that all managers who are supposed to be engaged in using the PI are given roles in the self-assessments that are aligned with the level of knowledge they possess, or can access.

Originality/value

How managers purposefully use PI is a key to understand the potential impact of self-assessments.

Keywords
Competence, Self-assessment, Follow-up, Performance information, Interpretative perspective, Purposeful use
National Category
Economics and Business
Research subject
Innovation and Design
Identifiers
urn:nbn:se:mdh:diva-46313 (URN)10.1108/IJQRM-09-2018-0243 (DOI)000490142800005 ()2-s2.0-85074296038 (Scopus ID)
Available from: 2019-12-13 Created: 2019-12-13 Last updated: 2020-02-19Bibliographically approved
Cedergren, S., Backström, T., Blackbright, H., Johansson, P. & Andersson, J. (2017). A New Survey Instrument for Assessing the Innovation Climate. In: XXVIII ISPIM Innovation Conference ISPIM 2017: . Paper presented at XXVIII ISPIM Innovation Conference ISPIM 2017, 18 Jun 2017, Vienna, Austria.
Open this publication in new window or tab >>A New Survey Instrument for Assessing the Innovation Climate
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2017 (English)In: XXVIII ISPIM Innovation Conference ISPIM 2017, 2017Conference paper, Published paper (Refereed)
National Category
Other Social Sciences Other Engineering and Technologies
Identifiers
urn:nbn:se:mdh:diva-37499 (URN)
Conference
XXVIII ISPIM Innovation Conference ISPIM 2017, 18 Jun 2017, Vienna, Austria
Projects
Möjliggörande av praktikbaserad innovation: Utforskande och utveckling av den pedagogiska effekten av innovation management verktyg
Available from: 2017-12-19 Created: 2017-12-19 Last updated: 2017-12-19Bibliographically approved
Karlsson, H., Johansson, P., Backström, T., Cedergren, S. & Andersson, J. (2017). Assessment competence and its importance for IMA-tool use. In: XXVIII ISPIM Innovation Conference ISPIM 2017: . Paper presented at XXVIII ISPIM Innovation Conference ISPIM 2017, 18 Jun 2017, Vienna, Austria.
Open this publication in new window or tab >>Assessment competence and its importance for IMA-tool use
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2017 (English)In: XXVIII ISPIM Innovation Conference ISPIM 2017, 2017Conference paper, Published paper (Refereed)
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:mdh:diva-37500 (URN)
Conference
XXVIII ISPIM Innovation Conference ISPIM 2017, 18 Jun 2017, Vienna, Austria
Projects
Möjliggörande av praktikbaserad innovation: Utforskande och utveckling av den pedagogiska effekten av innovation management verktyg
Available from: 2017-12-19 Created: 2017-12-19 Last updated: 2018-02-22Bibliographically approved
Schaeffer, J., Backström, T., Johansson, P., Karlsson, H. & Cedergren, S. (2017). Presencing and Downloading: in Photo-supported Group Discussions on Innovation. In: XXVIII ISPIM Innovation Conference ISPIM 2017: . Paper presented at XXVIII ISPIM Innovation Conference ISPIM 2017, 18-21 Jun 2017, Vienna, Austria.
Open this publication in new window or tab >>Presencing and Downloading: in Photo-supported Group Discussions on Innovation
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2017 (English)In: XXVIII ISPIM Innovation Conference ISPIM 2017, 2017Conference paper, Published paper (Refereed)
Abstract [en]

Abstract: The overall research focus in the study is how photographs can be used in workplace innovation processes. This work-in-progress paper discusses photo-supported group discussions on innovation as an approach to incorporate employees in the development of a radically innovative culture. The method involves managers and engineers in a process that transforms their conceptions of innovation into visuals and words, and provides a possibility for collective reflection based on these formulations. Enabling all employees to use their experiences and knowledge in workplace innovation is an opportunity being pursued in Sweden. The paper is a starting point to discuss whether or not the method of photo supported discussion on innovation could be helpful to support a shift to a radically innovative culture. The concepts of downloading or presencing are introduced to analyse the method.

Keywords
Workplace innovation, innovation management, innovation culture, radical innovation, photograph, photo-elicitation, self-photo elicitation, visualcommunication, presencing, downloading.
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:mdh:diva-35510 (URN)
Conference
XXVIII ISPIM Innovation Conference ISPIM 2017, 18-21 Jun 2017, Vienna, Austria
Projects
Möjliggörande av praktikbaserad innovation: Utforskande och utveckling av den pedagogiska effekten av innovation management verktyg
Available from: 2017-06-05 Created: 2017-06-05 Last updated: 2018-02-22Bibliographically approved
Karlsson, H. (2015). INNOVATION AUDITING THE AUDIT & THE AUDITOR: (from the perspective of the internal auditor). (Licentiate dissertation). Västerås: Mälardalen University
Open this publication in new window or tab >>INNOVATION AUDITING THE AUDIT & THE AUDITOR: (from the perspective of the internal auditor)
2015 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

There are many innovation audits that aim to contribute to increased innovativeness through systematic monitoring and review. In line with this the purpose of this study is to build knowledge that increases both the academic and the practical user-value of innovation audits.

Previous research in the innovation audit area is mainly focused on the audit tool and to some extent the auditing process, with a strong bias towards what to audit, rarely addressing more than just the measuring- and assessment phases. Most audits involve internal staff in audit-related work such as self-assessments, and thus employees from the audited organisation can also be regarded as internal auditors (executors). Previous research indicates that the ability of the internal auditor impacts the audit’s execution and that the audit design affects how auditor-demanding the execution of the audit becomes. Despite this there is very little research that concerns the internal auditor’s role in the auditing process.

To better understand how the abilities of individual internal auditors affect the audit process, I formulated two questions for the licentiate thesis: What types of shortcomings in the audit process are influenced by deficient auditor maturity? and What are the consequences of these shortcomings on the audit process? The concept of auditor maturity is here used familiarly to describe the internal auditors’ level of ability to independently perform their auditing tasks in an appropriate manner without any further support than what is provided by the audit tool.

The empirical data were collected in two qualitative case studies with 21 participants from two SMEs. 92 written questionnaire and 23 interviews were conducted and complemented by a literature review. My use of two subdivisions of the audit process is central to the thesis and to my knowledge not previously used: firstly the division into three phases: the pre-assessment phase, the assessment phase and the post-assessment phase, and secondly the division into three parts: the audit (the tool), the auditor (the executor) and the auditing (the execution). The analytical focus is on shortcomings in the internal auditors’ ability to execute their auditing tasks.

Several shortcomings in this respect were identified and can be grouped based on the following characteristics: Conceptual, Contextual, Auditor interaction, Strategic & operational and Adaption.

The main contribution of this research is by highlighting the internal auditor’s role in the audit process, to discuss all the phases of the process and to introduce the perspectives of audit, auditor and auditing under the unifying concept of the audit process.

Abstract [en]

Det finns många innovations-audits som syftar till ökad innovativitet genom systematisk mätning och granskning. I linje med det är den här studiens syfte att bygga kunskap som ökar både den akademiska och den praktiska användarnyttan av innovations-audits.

Det finns mycket tidigare forskning inom området innovations-auditering med en stark övervikt mot vad som ska auditeras och berör ofta inte mer än själva mät- och skattnings-fasen. De flesta audits involverar i hög grad intern personal i det audit-relaterade arbetet med att t.ex. utföra självskattningar och förändringsplanering. Det innebär att personal från den auditerade organisationen kan betraktas som interna auditors. I tidigare forskning finns tydliga tecken på att den interna auditorns (utföraren) förmåga påverkar auditerings-arbetet och att auditens utformning påverkar hur krävande auditerings-utförandet blir för auditorn. Trots detta berör ytterst lite forskning den interna auditorns roll i audit-processen.

För att bättre förstå hur enskilda interna auditors förmågor påverkar audit-processen formulerade jag två frågor i lic-avhandlingen: Vilka typer av tillkortakommanden i audit-processen påverkas av otillräcklig auditor-mognad? och Vilka följder får dessa tillkortakommanden på audit-processen? Begreppet auditor-mognad används här på ett vardagligt sätt för att beskriva nivån av den interna auditorns förmåga att självständigt utföra sina auditeringsuppgifter på ett ändamålsenligt sätt - utan att behöva ytterligare stöd än det som ges i audit-verktyget.

Empiri har samlats in i två kvalitativa case-studier med totalt 21 deltagare från två SME företag. 92 skriftliga enkäter och 23 intervjuer har genomförts och kompletterats med en litteraturstudie. Centralt för avhandlingen är mitt val att använda två uppdelningar av audit-processen som vad jag vet inte använts tidigare. Den första delar auditeringen i tre faser; för-mätningsfasen, mätfasen och efter-mätningsfasen. Den andra delar processen i tre delar: auditen som är verktyget, auditorn är genomföraren och auditeringen är utförandeprocessen. Analys fokus är tillkortakommanden i den interna auditorns förmåga att genomföra sina audit-uppgifter.

Ett flertal tillkortakommanden i auditorns förmåga att utföra sina audit uppgifter identifierades och kan grupperas utifrån följande karaktärsdrag; Konceptuella, Kontextuella, Auditor interaktion, Strategisk och operationell samt Anpassning.

Forskningens främsta akademiska och praktiska bidrag är att lyfta och tydliggöra den interna auditerns roll i audit-processen, att modellera och diskutera processens samtliga faser samt att föra in de tre perspektiven audit, auditor och auditing under det sammanhållande begreppet audit-process.

Place, publisher, year, edition, pages
Västerås: Mälardalen University, 2015
Series
Mälardalen University Press Licentiate Theses, ISSN 1651-9256 ; 191
National Category
Electrical Engineering, Electronic Engineering, Information Engineering
Research subject
Innovation and Design
Identifiers
urn:nbn:se:mdh:diva-27146 (URN)978-91-7485-181-6 (ISBN)
Presentation
2014-03-09, room Filen, Mälardalens högskola, Eskilstuna, 13:00 (English)
Opponent
Supervisors
Available from: 2014-12-19 Created: 2014-12-19 Last updated: 2015-11-16Bibliographically approved
Landoni, P., Delléra, C., Ferraloro, G., Peradotto, M., Karlsson, H. & Verganti, R. (2014). Design contribution to the competitive performances of SMEs: The role of design innovation capabilities. In: : . Paper presented at 21ST INTERNATIONAL PRODUCT DEVELOPMENT MANAGEMENT CONFERENCE “INNOVATION THROUGH ENGINEERING, BUSINESS & DESIGN” LIMERICK, IRELAND.
Open this publication in new window or tab >>Design contribution to the competitive performances of SMEs: The role of design innovation capabilities
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2014 (English)Conference paper, Oral presentation with published abstract (Refereed)
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Innovation and Design
Identifiers
urn:nbn:se:mdh:diva-27154 (URN)
Conference
21ST INTERNATIONAL PRODUCT DEVELOPMENT MANAGEMENT CONFERENCE “INNOVATION THROUGH ENGINEERING, BUSINESS & DESIGN” LIMERICK, IRELAND
Available from: 2014-12-19 Created: 2014-12-19 Last updated: 2016-03-10Bibliographically approved
Lindhult, E., Karlsson, H., Öberg, C., Bessant, J. & Johansson, P. (2014). Quality in innovation management auditing. In: : . Paper presented at The XXV ISPIM Conference – Innovation for Sustainable Economy & Society, Dublin, Ireland.
Open this publication in new window or tab >>Quality in innovation management auditing
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2014 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Innovation management auditing (IMA) is valuable to assessinnovation capability. A review of literature shows that research-based IMAmodelsare few and there are considerable variations in IMA-related researchand models. The quality of different models is often unclear or limited. Thepurpose of this paper is to clarify the basis for valid and reliable auditingthrough discussing and developing a quality framework. Findings point to thatthere are different aims and purposes of IMA; measuring, learning about orchanging innovation capability as well as improved business performancethrough capability enhancement. Different aims imply different focus andformulation of quality to be achieved through IMA efforts. A qualityframework for IMA is developed based on aims and the trustworthiness (validity, reliability and objectivity) in achieving respective aims. Theframework is proposed as a way to assess quality of different models, as aguide to enhance quality through research, and for practitioners to use modelsand tools in a quality-conscious way.

Keywords
Audit; Innovation Management; Innovation Performance Measurement; Objectivity; Quality; Reliability; Validity
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Innovation and Design
Identifiers
urn:nbn:se:mdh:diva-27180 (URN)
Conference
The XXV ISPIM Conference – Innovation for Sustainable Economy & Society, Dublin, Ireland
Available from: 2014-12-19 Created: 2014-12-19 Last updated: 2018-02-22Bibliographically approved
Karlsson, H. (2013). The importance of skill and experience in innovation auditing. In: : . Paper presented at The 6th ISPIM Innovation Symposium - Innovation in the Asian Century - Melbourne, Australia.
Open this publication in new window or tab >>The importance of skill and experience in innovation auditing
2013 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Innovation auditing is by both academia and practitioners considered to be important for differentpurposes such as increased innovativeness and a multitude of auditing tools and methods exist. Majority of these doto some extent use best practice and most provides explicate judgment criteria why their dependence of theauditors’ skill and experience is relatively low. A literature review was conducted to deepen the understanding ofhow the auditors’ skill and experience is considered in current innovation audit literature. Only a few were found toaddress the issue explicitly but a majority contained examples of situations where skill or experience of the auditoraffected the audit process. Innovation auditing doesn’t only seem to provide a base for increased innovativenessand maturation but also requires auditing maturity.

Keywords
Skill and Experience; Innovation; Auditing, Assessment; Measure; Review; Audit-process; Best Practice; Auditing maturity; Assessment maturity
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Innovation and Design
Identifiers
urn:nbn:se:mdh:diva-27153 (URN)
Conference
The 6th ISPIM Innovation Symposium - Innovation in the Asian Century - Melbourne, Australia
Available from: 2014-12-19 Created: 2014-12-19 Last updated: 2019-12-13Bibliographically approved
Karlsson, H. (2011). Creating Business with Strategic Innovation Management: how STPs can contribute to the next generation of competitive companies by incorporating innovation advice as a strategic tool. In: : . Paper presented at IASP 2011 Copenhagen (XXVIII World Conference).
Open this publication in new window or tab >>Creating Business with Strategic Innovation Management: how STPs can contribute to the next generation of competitive companies by incorporating innovation advice as a strategic tool
2011 (English)Conference paper, Published paper (Refereed)
National Category
Engineering and Technology
Research subject
Innovation and Design
Identifiers
urn:nbn:se:mdh:diva-13512 (URN)
Conference
IASP 2011 Copenhagen (XXVIII World Conference)
Note

This is not an academic paper.

Available from: 2011-12-15 Created: 2011-12-15 Last updated: 2015-12-22Bibliographically approved
Karlsson, H. (2011). Direct and Indirect Innovation Integration in Swedish SMEs Business Strategy. In: : . Paper presented at The 4th ISPIM Innovation Symposium - Managing Innovation for Sustained Productivity: Creating Advantage and Resilience - Wellington, New Zealand.
Open this publication in new window or tab >>Direct and Indirect Innovation Integration in Swedish SMEs Business Strategy
2011 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Innovation is a central strategic issue for companies who wants to repeatedlyinnovative and build long-term competitiveness. Research stresses the importance of strong linkages between innovation and the strategic orientation of a company. Despite that does both research and experience show that SME:s often have a short-term focus on results and are low-risk oriented towards incremental innovations or show a reactive, non-strategic approach towardsinnovation. This case study survey to what extent innovation is an, direct or indirect, integrated part of a SME:s overall business strategy. The case study was conducted at one Swedish SME in three stages with 10 participants with broad representation of management and employees from the entire company. Innovation was found to be strongly centred to the persons of top management, have strong informal linkages to top levels of formal business strategy but with weak integration at practical action oriented levels of strategy.

Keywords
Strategic innovation; Strategic Integration; Business Strategy; Innovation management; SME
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Innovation and Design
Identifiers
urn:nbn:se:mdh:diva-27151 (URN)
Conference
The 4th ISPIM Innovation Symposium - Managing Innovation for Sustained Productivity: Creating Advantage and Resilience - Wellington, New Zealand
Available from: 2014-12-19 Created: 2014-12-19 Last updated: 2019-12-13Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-2597-8561

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