mdh.sePublications
Change search
Link to record
Permanent link

Direct link
BETA
Publications (10 of 12) Show all publications
Höglund, L., Safari, A. & Mårtensson, M. (2019). The impact of types of trust in the public sector: a case study approach. International Journal of Public Sector Management (2), 247-263
Open this publication in new window or tab >>The impact of types of trust in the public sector: a case study approach
2019 (English)In: International Journal of Public Sector Management, ISSN 0951-3558, E-ISSN 1758-6666, no 2, p. 247-263Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this paper is to study how different types of trust develop and change over time in the collaboration between an organization and its board.

Design/methodology/approach

This paper is a response to a recent call to apply the concept of trust in understanding the collaboration between a public organization, its board, and other stakeholders. Here, the authors study a single case, and based on a longitudinal in-depth case study method covering the period of 2003–2015, the authors have conducted 27 interviews, including the CEO and all the board members.

Findings

The authors introduce and advance the concept of trust in the public sector literature on board work. This paper shows that trust is complex and multidimensional at different units of analysis. The types of trust discussed in this paper are cognitive, affective, contractual, competence, and goodwill. Different types of trust are developed to make the collaboration between a governed organization and its board to work.

Research limitations/implications

Because this paper uses the case study method and only studies one single case, the findings of this paper might be questioned on the issue of generalization.

Originality/value

The authors conceptualize and adopt trust as a multidimensional, dynamic concept, and with different units of analyses, capture the nature of the collaboration between a public organization and its board, and its complexity.

Keywords
Collaboration, Multidimensionality, Trust, Public organization, Board work
National Category
Social Sciences Other Social Sciences
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-41761 (URN)10.1108/IJPSM-08-2017-0226 (DOI)000465294200002 ()2-s2.0-85053383003 (Scopus ID)
Available from: 2018-12-18 Created: 2018-12-18 Last updated: 2019-05-09Bibliographically approved
Höglund, L., Holmgren Caicedo, M. & Mårtensson, M. (2018). A balance of strategic management and entrepreneurship practices—The renewal journey of the Swedish Public Employment Service. Financial Accountability and Management, 34(4), 354-366
Open this publication in new window or tab >>A balance of strategic management and entrepreneurship practices—The renewal journey of the Swedish Public Employment Service
2018 (English)In: Financial Accountability and Management, ISSN 0267-4424, E-ISSN 1468-0408, Vol. 34, no 4, p. 354-366Article in journal (Refereed) Published
Abstract [en]

The purpose of this paper is to study the first phase—from 2014 to 2016—of the Swedish Public Employment Service's renewal journey by examining how the agency worked to achieve its new strategy through processes of strategic management and entrepreneurship. We did this through the theoretical lens of strategic entrepreneurship (SE). The results showed that the agency's renewal processes are simultaneously entrepreneurial and strategic. The agency is historically well known for its detailed management and control, which creates several tensions with entrepreneurship. We contributed to previous literature by focusing on the organizational aspects of these tensions and the SE practices of balancing entrepreneurship with strategic management.

Place, publisher, year, edition, pages
Wiley-Blackwell Publishing Ltd, 2018
Keywords
entrepreneurship, public sector, strategic entrepreneurship, strategic management, trust
National Category
Economics and Business
Identifiers
urn:nbn:se:mdh:diva-41196 (URN)10.1111/faam.12162 (DOI)000446560900005 ()2-s2.0-85054476033 (Scopus ID)
Available from: 2018-10-18 Created: 2018-10-18 Last updated: 2018-10-25Bibliographically approved
Höglund, L. & Mårtensson, M. (2018). Entrepreneurship a Managerial Tool for Renewal: The Case of the Swedish Public Employment Service. In: IRSPM Conference in Edinburgh 11-14 of April. Panel 38. Strategic management and public service performance in the New Public Governance Era: . Paper presented at IRSPM Conference 2018.
Open this publication in new window or tab >>Entrepreneurship a Managerial Tool for Renewal: The Case of the Swedish Public Employment Service
2018 (English)In: IRSPM Conference in Edinburgh 11-14 of April. Panel 38. Strategic management and public service performance in the New Public Governance Era, 2018Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this paper is to study how strategic and entrepreneurial processes develop in a public-sector organization. We do this through the theoretical lens of Strategic Entrepreneurship (SE).  Previous literature on SE practices have identified a number of organizational aspects such as culture, structure, and leadership that are important to manage in order to benefit from new opportunities and strategic actions. So far, there is little knowledge about SE practices in the public sector and its possible consequences. There are also few qualitative studies within SE. When more qualitative features of SE are attained, it can provide a better understanding of the phenomenon of entrepreneurship in established organizations and SE. In line with this, our study is based on a longitudinal and qualitative process approach focusing on the work of the Swedish Public Employment Services (SPES) efforts to realize its new strategy through entrepreneurial processes. The results showed that there are several tensions between previous culture, leadership and structure in relation to entrepreneurial processes. We have contributed to previous literature by focusing on the organizational aspects of these tensions and the SE practices of balancing strategic management and entrepreneurship. Our results also show how entrepreneurial processes become the solution to strategic management problems in the public sector and a managerial tool for renewal.

Keywords
entrepreneurship, strategic management, strategic entrepreneurship, public sector, case study
National Category
Social Sciences Other Social Sciences
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-39059 (URN)
Conference
IRSPM Conference 2018
Projects
AES - Akademin för Ekonomistyrning i staten vid Stockholms universitet
Available from: 2018-04-23 Created: 2018-04-23 Last updated: 2019-08-19Bibliographically approved
Axelsson, K., Höglund, L. & Mårtensson, M. (2018). Is what’s good for business good for society?: Entrepreneurship in a school setting. In: U. Hytti, R. Blackburn & S. Tegtmeier (Ed.), The Dynamics of Entrepreneurial Contexts.: Frontiers in European Entrepreneurship Research (pp. 54-75). Edward Elgar Publishing
Open this publication in new window or tab >>Is what’s good for business good for society?: Entrepreneurship in a school setting
2018 (English)In: The Dynamics of Entrepreneurial Contexts.: Frontiers in European Entrepreneurship Research / [ed] U. Hytti, R. Blackburn & S. Tegtmeier, Edward Elgar Publishing, 2018, p. 54-75Chapter in book (Refereed)
Place, publisher, year, edition, pages
Edward Elgar Publishing, 2018
Series
Frontiers in European Entrepreneruship Reserach
National Category
Social Sciences Economics and Business
Research subject
Innovation and Design; Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-35233 (URN)9781788110983 (ISBN)
Available from: 2017-04-23 Created: 2017-04-23 Last updated: 2018-12-10Bibliographically approved
Hasche, N., Höglund, L. & Mårtensson, M. (2018). Reconstructing trust through a transformation process: The case of the Swedish Public Employment Service. In: IRSPM Conference in Edinburgh 11-14 of April. Panel 38. Strategic management and public service performance in the New Public Governance Era: . Paper presented at IRSPM Conference.
Open this publication in new window or tab >>Reconstructing trust through a transformation process: The case of the Swedish Public Employment Service
2018 (English)In: IRSPM Conference in Edinburgh 11-14 of April. Panel 38. Strategic management and public service performance in the New Public Governance Era, 2018Conference paper, Published paper (Refereed)
Abstract [en]

A strategic transformation process of a Swedish agency, i.e. the Swedish Public Employment Service, is discussed from a trust framework. Lately, the agency has been heavily criticized internally (by managers and employees) and externally (by different stakeholders) for failing in fulfilling its goals and deliver inadequate services. In 2014, the agency launched a new strategy – to become trustworthy and to deliver better services to its customers. It was the agency’s attempt to move away from the old authoritarian bureaucratic management style towards introducing trust-based management control. The old and the new way of managing the agency creates tensions that are difficult to overcome and where mistrust at different levels within the organization is a major obstacle affecting the ongoing transformation process. The aim of this paper is to shed light on how trust is reconstructed in vertical and horizontal relationships within a public service delivery agency that experiences an extensive transformation process. Drawing upon a processual case study approach, we have conducted 65 interviews, observations and document studies. The results show how the agency have suffered from low levels of trust in both vertical and horizontal relationships and that low levels of trust in vertical relationships seem to have negative impact on horizontal collaborations within the agency. The paper contributes to previous research in the following ways. First, the reconstruction of trust is discussed from a time perspective, pointing at the importance of discussing the development of trust in terms of a past, a present and a future. Second, within the paper, trust is discussed in both vertical relationships (i.e. relationships between employees/managers) as well as horizontal relationships (i.e. relationships between co-workers) within the same analytical framework, which enables a discussion about the impact of trust development in vertical relationships on the development of trust in horizontal relationships and vice versa.

Keywords
trust, change, vertical relationships, horizontal relationships, case study
National Category
Social Sciences
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-39058 (URN)
Conference
IRSPM Conference
Projects
AES - Akademin för ekonomistyrning i staten vid Stockholm Business School
Available from: 2018-04-23 Created: 2018-04-23 Last updated: 2018-11-30Bibliographically approved
Höglund, L. & Linton, G. (2018). Smart Specialization in Regional Innovation Systems: A Quadruple Helix Perspective. R &D Management, 48(1), 60-72
Open this publication in new window or tab >>Smart Specialization in Regional Innovation Systems: A Quadruple Helix Perspective
2018 (English)In: R &D Management, ISSN 0033-6807, E-ISSN 1467-9310, Vol. 48, no 1, p. 60-72Article in journal, Editorial material (Refereed) Published
Abstract [en]

This article explores Robotdalen, a smart specialization initiative in the region of Malardalen, Sweden, and its impact on regional innovation systems (RIS). The Robotdaleninitiative, with the goal to create a regional center for robotics, was established based onthe triple helix innovation systems model of industry, university, and government interaction.This paper aims to understand the dynamic interactions of the smart specializationstrategy in relation to the RIS. It also includes the perspective of the fourth helix, whichcontains civil society and users. To date, there has been a scarcity of research whichexplores the challenges of quadruple helix models from a micro perspective to understandtheir complexity. To address this, a single case study approach is taken, which includes alongitudinal perspective of 10 years (2007–2016). The analysis includes micro activitiesexplored from a strategizing perspective. The research contributes by identifying threestrategic practices that have evolved over time for Robotdalen. It also presents an empiricaloperationalization of the fourth helix, as well discusses the arrival of the fourth helixperspective.

Place, publisher, year, edition, pages
John Wiley & Sons Ltd and RADMA, 2018
Keywords
smart specialization, regional innovation systems, Quadruple Helix, case study
National Category
Economics and Business
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-37504 (URN)10.1111/radm.12306 (DOI)000419111500005 ()2-s2.0-85039072929 (Scopus ID)
Available from: 2017-12-19 Created: 2017-12-19 Last updated: 2018-01-23Bibliographically approved
Höglund, L., Mårtensson, M., Holmgren Caicedo, M. & Svärdsten, F. (2018). Strategic Management in the Public Sector: How tools enable and constrain strategy-making. International Public Management Journal, 21(5), 822-849
Open this publication in new window or tab >>Strategic Management in the Public Sector: How tools enable and constrain strategy-making
2018 (English)In: International Public Management Journal, ISSN 1096-7494, E-ISSN 1559-3169, Vol. 21, no 5, p. 822-849Article in journal (Refereed) Published
Abstract [en]

Despite growing interest in discourse and strategy, few studies have examined their role in the public sector. This study uses the concept of interpretative repertoires, i.e., localized discourses, to examine how facts are constructed about strategic work in a central government agency. It analyzes strategic work in relation to the public sector context and draws attention to power struggles among different repertoires in this context. The identified repertoires can be related to wider public sector management discourses that civil servants need to balance in their strategic work. These discourses can both enable and constrain strategy work, and we conclude that strategy in the public sector needs to be understood in relation to these discourses.

Keywords
strategy-as-practice, strategic management, public sector, discursive practices
National Category
Economics and Business
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-37519 (URN)10.1080/10967494.2018.1427161 (DOI)000451631000005 ()2-s2.0-85042907081 (Scopus ID)
Available from: 2017-12-21 Created: 2017-12-21 Last updated: 2018-12-14Bibliographically approved
Höglund, L. & Svärdsten, F. (2018). Strategy work in the public sector: A balancing act of competing discourses. Scandinavian Journal of Management, 34(3), 225-232
Open this publication in new window or tab >>Strategy work in the public sector: A balancing act of competing discourses
2018 (English)In: Scandinavian Journal of Management, ISSN 0956-5221, E-ISSN 1873-3387, Vol. 34, no 3, p. 225-232Article in journal (Refereed) Published
Abstract [en]

This study uses the concept of interpretative repertoires, i.e., localized discourses, to examine how facts are constructed about strategic work in a central government agency. It analyzes strategic work in relation to the public sector context and draws attention to power struggles among different discourses in this context. The identified repertoires can be related to wider public sector management discourses that civil servants need to balance in their strategic work. These discourses can both enable and constrain strategy work, and we conclude that strategy in the public sector needs to be understood in relation to these discourses.

Place, publisher, year, edition, pages
Elsevier Ltd, 2018
Keywords
Discursive practices, Interpretative repertoires, Public sector, Strategic management, Strategy
National Category
Economics and Business
Identifiers
urn:nbn:se:mdh:diva-40234 (URN)10.1016/j.scaman.2018.06.003 (DOI)000443668000001 ()2-s2.0-85049105377 (Scopus ID)
Available from: 2018-07-12 Created: 2018-07-12 Last updated: 2019-01-04
Höglund, L. & Axelsson, K. (2018). Tensions that Enable or Constrain Strategy Making: The work of digitalizing a public-sector agency. In: The relationship between the theory and practice of strategic management in the public sector.: theme 4. Paper presented at EGPA Permanent Study Group XI on: Strategic Management in Government.
Open this publication in new window or tab >>Tensions that Enable or Constrain Strategy Making: The work of digitalizing a public-sector agency
2018 (English)In: The relationship between the theory and practice of strategic management in the public sector.: theme 4, 2018Conference paper, Published paper (Refereed)
Abstract [en]

There has been a request for more studies on how public sector organizations apply Strategic Management (SM) in practice. This paper is our attempt to meet this request by presenting a qualitative case study of how a digitalization strategy was used to apply SM in the Swedish Transport Administration, a central government agency in Sweden. The empirical data contains 67 interviews at different hierarchical levels, focus group interviews and document studies. Eight of the interviews specifically targeted the work on the digitalization strategy. To analyse the empirical data, we aligned with the strategizing perspective focusing on possible tensions in strategy work. Thus, the aim of the paper is to further develop our knowledge of strategy work in the public sector by enhancing our understanding of what tensions strategy work brings about in the public sector and how these tensions potentially affect strategy making. By analysing strategizing micro processes, our results indicate that when working on digitalization, public sector organizations need to be aware of at least four possible tensions that can enable or constrain strategy making. These tensions are: legitimacy vs. practicality, administrative management vs. innovative approaches, accessibility vs. security and planned vs. emergent strategies.

Keywords
public sector organization; strategic management; strategizing, digitalization, case study.
National Category
Business Administration
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-41763 (URN)
Conference
EGPA Permanent Study Group XI on: Strategic Management in Government
Available from: 2018-12-18 Created: 2018-12-18 Last updated: 2018-12-21Bibliographically approved
Höglund, L., Holmgren Caicedo, M., Mårtensson, M. & Svärdsten, F. (2016). Management accounting of control practices: a matter of and for strategy. In: Everyday life in public sector organizations: . Paper presented at the 9TH INTERNATIONAL EIASM PUBLIC SECTOR CONFERENCE, held in LISBON, PORTUGAL, SEPTEMBER 6-8, 2016..
Open this publication in new window or tab >>Management accounting of control practices: a matter of and for strategy
2016 (English)In: Everyday life in public sector organizations, 2016Conference paper, Published paper (Other academic)
Abstract [en]

The present article asks how strategy is expressed through different strategic management accounting (SMA) techniques in a public organization - the Swedish Transport Administration. Strategic management (SM) emphasizes the importance of long-term, proactive and holistic thinking in strategic work. The results of this study, however, shows that these characteristics are much more difficult to represent in public organizations. This is due to the contextual conditions in the public sector. For example, public organizations do not have the authority to influence all aspects of SM. The results also show that it is not only the contextual conditions that a public organization must take into account in order to understand its strategic work, but also the management practice and the specific SMA techniques used. One conclusion is that we need another dimension of strategic management accounting, namely management accounting of control practices. On the basis of the identified tensions in relations to SMA, namely between; parts/hole, short-/ long-term, reactivity / proactivity and complexity/simplicity, we propose a conceptual model to characterize management accounting of control practices with reference to strategy.

Keywords
strategic management accounting (SMA), strategizing, public sector
National Category
Economics and Business
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-34577 (URN)
Conference
the 9TH INTERNATIONAL EIASM PUBLIC SECTOR CONFERENCE, held in LISBON, PORTUGAL, SEPTEMBER 6-8, 2016.
Funder
Swedish Transport Administration, 2511202
Available from: 2016-12-30 Created: 2016-12-30 Last updated: 2018-04-23
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-2308-2187

Search in DiVA

Show all publications