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Eriksson, P. E. & Eriksson, Y. (2019). Live-action Communication Design: A Technical How-To Video Case Study. Technical Communication Quarterly, 28(1), 69-91
Open this publication in new window or tab >>Live-action Communication Design: A Technical How-To Video Case Study
2019 (English)In: Technical Communication Quarterly, ISSN 1057-2252, Vol. 28, no 1, p. 69-91Article in journal (Refereed) Published
Abstract [en]

This case study is based on a research through design project (RTD) that focuses on a technical communication video of the live-action format. It investigates the usability and design-implications of a live-action how-to video, by means of analyzing user-centered data such as YouTube analytics data, usability, and comprehension assessments. In the study, four key live-action video affordances are identified: verifiability, comparability, recordability, and visibility. The identification of these affordances when related to the users’ assessments resulted in several design implementations that would warrant sought-for communication efficacies. Findings show that some assumed efficacies appear to be mitigated by the complexity and the density of the video information. One implication of this is that the implementation of conventional video editing techniques and the addition of on-screen text that serve to make content briefer and more concise into instructional live-action videos requires the technical communicator’s careful consideration.

Place, publisher, year, edition, pages
Routledge, 2019
Keywords
Assessment, design of communication, digital technologies, knowledge management, research methods, usability studies, visual rhetoric/visualization techniques, Communication, Technical writing, Design implementation, Research through designs, Technical communications, Technical communicators
National Category
Educational Sciences
Identifiers
urn:nbn:se:mdh:diva-43056 (URN)10.1080/10572252.2018.1528388 (DOI)000470244700006 ()2-s2.0-85057256927 (Scopus ID)
Available from: 2019-04-10 Created: 2019-04-10 Last updated: 2019-06-20Bibliographically approved
Eklund, C., Elfström, M., Eriksson, Y. & Söderlund, A. (2019). User experiences from a web-based, self-management programme: struggling with what I need when stress management is about me. European Journal of Physiotherapy, 39-48
Open this publication in new window or tab >>User experiences from a web-based, self-management programme: struggling with what I need when stress management is about me
2019 (English)In: European Journal of Physiotherapy, ISSN 2167-9169, E-ISSN 2167-9177, p. 39-48Article in journal (Refereed) Published
Abstract [en]

Objectives: To explore users’ experiences of a tailored, interactive web application that supports behaviour change in stress management and to identify if and in that case what in the web-based programme that needed further development or adjustment to be feasible in a randomised controlled trial.

Method: The design of this study was explorative with a qualitative approach. Nine individuals were recruited among the staff at a university. Semi-structured individual interviews were conducted and analysed using qualitative content analysis, after the participants had completed the web-based stress management programme.

Results: One theme was identified, Struggling with what I need when stress management is about me, describing the paradox in having a programme that is perceived as supporting stress management while also being perceived as extensive and time consuming. The theme was divided in two categories: Defining the needs, where the users expressed what they needed from the programme and their everyday environment, to be able to use the programme, and It is about me, where the programme was described as helping the users understand their own stress.

Conclusion: The participants expressed acceptance of using a web-based programme for stress related problems. The perceived extensiveness of the programme must be considered in further development.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2019
Keywords
stress management, behaviour change, behaviour medicine, content analysis, e-health
National Category
Medical and Health Sciences Other Medical Sciences
Research subject
Care Sciences
Identifiers
urn:nbn:se:mdh:diva-40273 (URN)10.1080/21679169.2018.1468814 (DOI)000470063000008 ()2-s2.0-85046429289 (Scopus ID)
Available from: 2018-07-20 Created: 2018-07-20 Last updated: 2019-06-20Bibliographically approved
Lundin, J. & Eriksson, Y. (2018). An Investigation of Maintenance Technicians' Information-Seeking Behavior in a Repair Center. IEEE Transactions on Professional Communication, 61(3), 257-274
Open this publication in new window or tab >>An Investigation of Maintenance Technicians' Information-Seeking Behavior in a Repair Center
2018 (English)In: IEEE Transactions on Professional Communication, ISSN 0361-1434, E-ISSN 1558-1500, Vol. 61, no 3, p. 257-274Article in journal (Refereed) Published
Abstract [en]

Research problem: When it comes to understanding certain aspects of a maintenance technician's information-seeking behavior, knowledge is lacking. For instance, little is known about what kinds of information needs that maintenance technicians exhibit while performing work tasks and what types of sources they employ to satisfy those needs. Understanding such information-seeking behavior is especially essential for technical communicators who endeavor to design useful and relevant technical information. Research questions: 1. What information needs do maintenance technicians show evidence of while performing maintenance work tasks? 2. Where do they go to satisfy these information needs? Literature review: Current knowledge on maintenance technicians' information-seeking behavior is very limited. The literature reviewed for this study covers the task-based information-seeking behavior of different types of engineers and is mainly found within the field of library and information science research. This literature was selected because maintenance technicians and engineers share many characteristics. One information-seeking characteristic exhibited by engineers is the tendency to rely on internal company information, such as colleagues and self-created sources, before external information sources are consulted. Methodology: This study utilized an ethnographic research approach where empirical data were collected, analyzed, and interpreted from a theoretical viewpoint-a synthesis of Bystrom and Hansen's conceptual framework and the Systemic-Structural Theory of Activity. Seven in-house aftermarket maintenance technicians were observed via participant observation at a repair center in Sweden while they performed maintenance tasks on machines that had been taken out of service. Results and conclusions: The results-based on empirical data collected over the course of 12 days, spread over 12 weeks in the autumn of 2012-reveal that the observed maintenance technicians exhibited 50 different types of information needs. They seldom sought instructions covering an entire work task. Instead, to satisfy their information needs, the maintenance technicians consulted four types of sources that, in the present study, have been designated as information source hosts.

Place, publisher, year, edition, pages
IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC, 2018
Keywords
Documentation, information retrieval, information science, manuals, professional communication, search methods
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:mdh:diva-40935 (URN)10.1109/TPC.2018.2826087 (DOI)000443049000003 ()2-s2.0-85047011374 (Scopus ID)
Available from: 2018-09-13 Created: 2018-09-13 Last updated: 2019-01-04Bibliographically approved
Eklund, C., Elfström, M., Eriksson, Y. & Söderlund, A. (2018). Development of the web application My Stress Control—Integrating theories and existing evidence. Cogent Psychology, 5(1), 1-19
Open this publication in new window or tab >>Development of the web application My Stress Control—Integrating theories and existing evidence
2018 (English)In: Cogent Psychology, Vol. 5, no 1, p. 1-19Article in journal (Refereed) Published
Abstract [en]

Aim: To describe the systematic development of an evidence-based, tailored, interactive web application for self-management of work-related stress, and to test usability issues regarding how to proceed through the programme. Methods: Evidence from the fields of stress management, behaviour change and web-based interventions was the foundation for the theoretical framework and content. The next step was the development process of the web application and validation among experts and one possible end user. Last, a usability test with 14 possible end users was conducted. Results: The web-application, My Stress Control (MSC), was built on a solid theoretical framework. It consists of 12 modules including: introduction, psychoeducation, ambivalence, stress management strategies, lifestyle change, and maintenance. Self-monitoring, goal-setting, re-evaluating goals, feedback, and prompting formulation of intention to change are central techniques supporting behaviour change. The usability test revealed difficulties in understanding how to proceed through the programme. Conclusion: The development contributes to filling a gap in the literature regarding development of complex web-based interventions. MSC is dissimilar to existing programs in the field, considering the tailoring and multi-tracked opportunities. Although developed from the evidence in multiple fields, the web application would benefit from further development to support users in reaching the end module.

Place, publisher, year, edition, pages
Cogent OA, 2018
Keywords
behaviour change, health promotion, internet, occupational stress, stress management, stress prevention
National Category
Health Sciences
Identifiers
urn:nbn:se:mdh:diva-40238 (URN)10.1080/23311908.2018.1489457 (DOI)000436962900001 ()2-s2.0-85049310511 (Scopus ID)
Funder
AFA Insurance, 130263
Available from: 2018-07-12 Created: 2018-07-12 Last updated: 2018-12-10Bibliographically approved
Eklund, C., Elfström, M., Eriksson, Y. & Söderlund, A. (2018). Evaluation of a Web-Based Stress Management Application: A Feasibility Study. Journal of Technology in Behavioral Science, 3(3), 150-160
Open this publication in new window or tab >>Evaluation of a Web-Based Stress Management Application: A Feasibility Study
2018 (English)In: Journal of Technology in Behavioral Science, ISSN 2366-5963, Vol. 3, no 3, p. 150-160Article in journal (Refereed) Published
Abstract [en]

The aim of the current study was to investigate the feasibility of a Web-based program that promotes behavior change for stress-related problems in terms of the program’s acceptability, practicability, and any possible effects. In addition, the aim was also to study how appropriate and realistic the study’s process and resource management would be for conducting a randomized controlled trial. A convenience sample consisting of 14 individuals was recruited from a university in Sweden. The participants had access to the program for a duration of 9 weeks. Questionnaires were answered before accessing, during use of, and after completing the program. Both qualitative and quantitative data were collected and analyzed. The program was considered acceptable and practically feasible, though small adjustments have to be made. The program was considered time-consuming, extensive, and in need of some clarifications. Regarding process and resource management, the study participants required minimum support. It was difficult to identify the time point when to send out the process measures because the participants worked at their own pace. Also, one of the process measurements, the motivation to change, remained stable. With some adjustments to the instructions to the study participants and minor changes in the program, the intervention and study’s procedure were considered as feasible and can be carried out in a randomized controlled trial.

Place, publisher, year, edition, pages
Springer, 2018
Keywords
stress, internet, behaviour change, occupational stress, health promotion, feasibility
National Category
Medical and Health Sciences Health Sciences
Research subject
Care Sciences
Identifiers
urn:nbn:se:mdh:diva-40272 (URN)10.1007/s41347-018-0044-8 (DOI)30238058 (PubMedID)
Funder
AFA Insurance, 130263
Available from: 2018-07-20 Created: 2018-07-20 Last updated: 2019-06-18Bibliographically approved
Swenberg, T. & Eriksson, Y. (2018). Film and Television Production as Audiovisual Design. International Journal of Visual Design (1), 39-51
Open this publication in new window or tab >>Film and Television Production as Audiovisual Design
2018 (English)In: International Journal of Visual Design, ISSN 2325-1581, no 1, p. 39-51Article in journal (Refereed) Published
Abstract [en]

Industrial film and television production (FTP) includes many elements of creative work on sounds and images that are best addressed as audiovisual design. Two paradigmatic understandings of design, “design-as-problem-solving” and “design-as-meaning-creation”, have a bearing on these elements. The issues dealt with during FTP work processes, as well as the problems to be solved and the characteristics of the work processes used, resemble issues, problems, and process characteristics within design work. From the perspective of audiovisual communication, both the design and production aspects of a process are considered to make an important impact on a message. In FTP, these aspects are blurred. This paper discusses the benefits of approaching FTP as creation of audiovisual communication, in which design is an integrated part of that process. The benefits of considering FTP as audiovisual design are proposed from a design research perspective.

Place, publisher, year, edition, pages
Common Ground Publishing, 2018
National Category
Studies on Film Design Media Studies
Research subject
Innovation and Design
Identifiers
urn:nbn:se:mdh:diva-35638 (URN)10.18848/2325-1581/CGP/v12i01/39-51 (DOI)
Available from: 2017-06-09 Created: 2017-06-09 Last updated: 2018-12-14Bibliographically approved
Eriksson, P. E., Swenberg, T., Zhao, X. & Eriksson, Y. (2018). How gaze time on screen impacts the efficacy of visual instructions. Heliyon, 4(6), Article ID e00660.
Open this publication in new window or tab >>How gaze time on screen impacts the efficacy of visual instructions
2018 (English)In: Heliyon, ISSN 2405-8440, Vol. 4, no 6, article id e00660Article in journal (Refereed) Published
Abstract [en]

This article explores whether GTS (gaze time on screen) can be useful as an engagement measure in the screen mediated learning context. Research that exemplifies ways of measuring engagement in the on-line education context usually does not address engagement metrics and engagement evaluation methods that are unique to the diverse contemporary instructional media landscape. Nevertheless, unambiguous construct definitions of engagement and standardized engagement evaluation methods are needed to leverage instructional media's efficacy. By analyzing the results from a mixed methods eye-tracking study of fifty-seven participants evaluating their visual and assembly performance levels in relation to three visual, procedural instructions that are versions of the same procedural instruction, we found that the mean GTS-values in each group were rather similar. However, the original GTS-values outputted from the ET-computer were not entirely correct and needed to be manually checked and cross validated. Thus, GTS appears not to be a reliable, universally applicable automatic engagement measure in screen-based instructional efforts. Still, we could establish that the overall performance of learners was somewhat negatively impacted by lower than mean GTS-scores, when checking the performance levels of the entire group (N = 57). When checking the stimuli groups individually (N = 17, 20, 20), the structural diagram group's assembly time durations were positively influenced by higher than mean GTS-scores. 

National Category
Media and Communications
Identifiers
urn:nbn:se:mdh:diva-40193 (URN)10.1016/j.heliyon.2018.e00660 (DOI)000437801800012 ()30003156 (PubMedID)2-s2.0-85048981564 (Scopus ID)
Available from: 2018-07-05 Created: 2018-07-05 Last updated: 2018-10-16Bibliographically approved
Andersson Schaeffer, J., Bjelkemyr, M., Chirumalla, K. & Eriksson, Y. (2018). The emergence of socio-material assemblages in a university, company, and municipality collaboration. In: Proceedings of the European Conference on e-Learning, ECEL: . Paper presented at 17th European Conference on e-Learning, ECEL 2018, 1 November 2018 through 2 November 2018 (pp. 506-512). Academic Conferences Limited
Open this publication in new window or tab >>The emergence of socio-material assemblages in a university, company, and municipality collaboration
2018 (English)In: Proceedings of the European Conference on e-Learning, ECEL, Academic Conferences Limited , 2018, p. 506-512Conference paper, Published paper (Refereed)
Abstract [en]

In this paper we report on an attempt to let students, companies, and organisations themselves discover the kinds of technologies that could be useful when co-producing knowledge in a Master’s-level course in innovation and design. Traditionally, and for various good reasons such as security and stability, universities have had certain online tools and systems for collaboration, while companies and municipalities have had others. These systems support internal communication within organisations but do not necessarily enhance communication with external contacts. This use of different systems creates barriers to the iterative, recurring, convenient, non-hierarchical, and open online collaboration needed in an innovative design process involving multiple stakeholders. During a ten-week Master’s-level course in innovation and design in 2016 and 2017 the 38 students divided into five project groups established contact with five companies and organisations and could choose their own online tools in dialogue with them. This paper presents the students’ and organisations’ emerging practices during the process based on observations and reflective evaluations conducted during and after the course. The results are discussed in light of how socio-material assemblages formed in this special setting and how the results might be used to improve the teaching of online literacy in design collaboration. The result indicates that for co-production of knowledge in innovation and design projects, three new social media literacies would be useful: meta communication, peak performance, and design awareness.

Place, publisher, year, edition, pages
Academic Conferences Limited, 2018
Keywords
Blended learning, Design collaboration, Online literacy, Socio-material assemblages, Curricula, Hierarchical systems, Online systems, Students, Co-production of knowledge, Internal communications, On-line collaborations, Security and stability, E-learning
National Category
Media and Communications Educational Sciences
Identifiers
urn:nbn:se:mdh:diva-41776 (URN)2-s2.0-85057951310 (Scopus ID)9781912764075 (ISBN)
Conference
17th European Conference on e-Learning, ECEL 2018, 1 November 2018 through 2 November 2018
Available from: 2018-12-20 Created: 2018-12-20 Last updated: 2018-12-20Bibliographically approved
Eriksson, Y. (2018). The perception of aging and use of robots. In: Lecture Notes in Computer Science, Volume 10926: . Paper presented at 4th International Conference on Human Aspects of IT for the Aged Population, ITAP 2018 Held as Part of HCI International 2018; Las Vegas; United States; 15 July 2018 through 20 July 2018 (pp. 30-39).
Open this publication in new window or tab >>The perception of aging and use of robots
2018 (English)In: Lecture Notes in Computer Science, Volume 10926, 2018, p. 30-39Conference paper, Published paper (Refereed)
Abstract [en]

The implications of robots’ design for their acceptance in nursing settings, particularly for elderly people and those involved in their care, have not been thoroughly considered from an information design perspective. This research gap is addressed here, as such a perspective enables consideration of several important socio-cultural aspects of robots, including potentially significant elements of visual culture. Since all these aspects influence views of robots as aids for elderly people, there is a need to understand how robots’ design (in terms of appearance) and perceptions of aging influence intended elderly users, their relatives, caregivers and decision-makers. Robots materialize digital technology, both metaphorically and literally. AI and embedded systems enable robots to act, but the shape and materials selected to make them influence our interactions with them. Thus, as shown in this paper, application of an information design perspective can provide deeper insights about the influences of current and historical culture and media on both the perceptions and experiences of aging, and relations of these perceptions and experiences to the acceptance (or lack of acceptance) of robots as tools for nursing old people. 

National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:mdh:diva-40372 (URN)10.1007/978-3-319-92034-4_3 (DOI)2-s2.0-85050627679 (Scopus ID)9783319920337 (ISBN)
Conference
4th International Conference on Human Aspects of IT for the Aged Population, ITAP 2018 Held as Part of HCI International 2018; Las Vegas; United States; 15 July 2018 through 20 July 2018
Available from: 2018-08-16 Created: 2018-08-16 Last updated: 2018-08-16Bibliographically approved
Eriksson, Y., Sjölinder, M. & Söderberg, J. (2018). Using VR to improve the design of assembly tasks and increase task efficiency. In: Proceedings of NordDesign: Design in the Era of Digitalization, NordDesign 2018. Paper presented at 13th Biennial Norddesign Conference, NordDesign 2018, 14 August 2018 through 17 August 2018. The Design Society
Open this publication in new window or tab >>Using VR to improve the design of assembly tasks and increase task efficiency
2018 (English)In: Proceedings of NordDesign: Design in the Era of Digitalization, NordDesign 2018, The Design Society , 2018Conference paper, Published paper (Refereed)
Abstract [en]

In this paper we discuss how theories of vision, touch, sound, and learning behavior can form a basis for the development of a testbed through which real-life task performance can be compared with task performance in a Virtual Reality (VR) environment. By taking a multisensory approach, it will be possible to simulate the functionalities of a real training setting in a VR environment. Approaching this problem from a theoretical perspective, we will view it from a new angle and discuss whether we can enhance and nuance feedback in the virtual experience through the use of ambient media like sound, scent, heat, and wind. Sound may hold a great potential here. For visual perception, it is not only crucial that we can see relationships but that we are also able to search for patterns that we recognize. If an object is taken outside its context, its meaning can easily shift. To see is to search for patterns, but vision is also dependent on our experience of other senses. We can imagine how a given surface might feel by looking at a representation of the object, and this is because of previous tactile experiences with similar objects. From a technical perspective, integrating sound in a virtual environment is a straightforward process. Research shows that the process of learning a series of physical actions can be enhanced when it occurs in parallel with verbal or written information. In the literature, this phenomenon is described in terms of enactment or subject-performed tasks. Based on theories regarding vision, touch, sound and learning behavior, we suggest the design of a testbed that can be used in a pilot study aimed at increasing knowledge on how VR and AR can support learning in an assembly or installation context in order to produce guidelines for such an environment.

Place, publisher, year, edition, pages
The Design Society, 2018
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:mdh:diva-41510 (URN)2-s2.0-85057209324 (Scopus ID)9789176851852 (ISBN)
Conference
13th Biennial Norddesign Conference, NordDesign 2018, 14 August 2018 through 17 August 2018
Available from: 2018-12-06 Created: 2018-12-06 Last updated: 2018-12-06Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-9057-0063

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