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2024 (English)Conference paper, Published paper (Refereed)
Abstract [en]
This study scrutinizes how the effect of artificial intelligence on workerwelfare is discussed in banking-related news media. We reviewed 162articles from 2021 to 2023 and found only 47 articles that mentionedworkers. Among these articles, where business leaders and other industryexperts were interviewed, a prevailing trend was the lack of attention toworker welfare concerns. However, Fintech innovations pose potentialthreats to working conditions if left unchecked. Despite academicevidence of work intensification and surveillance from AI, the publicdiscourse, including that of union executives, lacks acknowledgment ofthese issues. Urgent action is needed to address these overlookedconcerns and ensure the well-being of bank employees amidsttechnological advancements, now and in the future.
National Category
Business Administration
Identifiers
urn:nbn:se:mdh:diva-67824 (URN)978-952-65069-6-8 (ISBN)
Conference
XXXV ISPIM Innovation Conference, held in Tallinn, Estonia on 09 June to 12 June 2024
2024-06-242024-06-242024-12-17Bibliographically approved