https://www.mdu.se/

mdu.sePublications
Change search
Link to record
Permanent link

Direct link
Publications (10 of 27) Show all publications
Erixon, C. & Thilenius, P. (2021). Understanding information system outsourcing in the digital transformation era: The business-relationship triad view. In: Management and Information Technology after Digital Transformation: (pp. 217-227). Taylor and Francis
Open this publication in new window or tab >>Understanding information system outsourcing in the digital transformation era: The business-relationship triad view
2021 (English)In: Management and Information Technology after Digital Transformation, Taylor and Francis , 2021, p. 217-227Chapter in book (Other academic)
Place, publisher, year, edition, pages
Taylor and Francis, 2021
National Category
Information Systems
Identifiers
urn:nbn:se:mdh:diva-56511 (URN)10.4324/9781003111245-21 (DOI)2-s2.0-85118320033 (Scopus ID)9781000451610 (ISBN)9780367612764 (ISBN)
Available from: 2021-11-11 Created: 2021-11-11 Last updated: 2021-11-11Bibliographically approved
Annoch, H., Andreas, P. & Thilenius, P. (2017). The Impact of Changing Regulatory Environments on Bank Executives Strategy Formation. In: Stockenstrand, Anna-Karin; Nilsson, Fredrik (Ed.), Bank Regulation: Effects on Strategy, Financial Accounting and Management Control (pp. 159-182). New York: Routledge
Open this publication in new window or tab >>The Impact of Changing Regulatory Environments on Bank Executives Strategy Formation
2017 (English)In: Bank Regulation: Effects on Strategy, Financial Accounting and Management Control / [ed] Stockenstrand, Anna-Karin; Nilsson, Fredrik, New York: Routledge, 2017, p. 159-182Chapter in book (Refereed)
Abstract [en]

To assure future survival in a constantly changing environment, the executives’ task is to adapt the firm’s strategies according to their expected changes in the environment. Mintzberg (1978) describes this process as the interplay between environmental changes and organizational adaptation mediated by executive decision-making. For the executives in an internationalizing firm, the process of strategy formation is becoming increasingly complex, as it includes changes in several environments formed by foreign markets (Ghauri and Holstius 1996). The Uppsala internationalization process (IP) model (Johanson and Vahlne 1977, 1990) explains the firm’s internationalization process as driven by the firm’s strive for gaining market knowledge through experiential learning and allocate the firm’s resources to build market commitment. In this vein the specificity in the general conditions of the environment is held at the country level and often only rudimentarily defined. The environment is commonly assumed to be uncontrollable by the single firm, meaning that decisions in the internationalization process are reactive to the environment and occurring changes therein (Håkansson and Snehota 1989; Johanson and Vahlne 1977). Problems and opportunities are thereby instigators for the executives’ decisions that follow an ‘evaluation of alternatives [which] is based on some knowledge about relevant parts of the market environment and about performance of various activities’ (Johanson and Vahlne 1977, p. 27). The purpose of this chapter is thereby to study when and how regulatoryenvironments in general or in specific foreign local markets affect executives’strategy formation in the internationalization process of firms. Afterthe introduction, a theoretical discussion building a conceptual model forexplaining executive strategy formation in a firm’s internationalization processis presented.

Place, publisher, year, edition, pages
New York: Routledge, 2017
Series
Routledge Studies in Accounting
Keywords
bank, internationalization, strategy, process, regulation, executive, environment
National Category
Business Administration
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-49798 (URN)9781138680500 (ISBN)
Funder
The Jan Wallander and Tom Hedelius Foundation
Available from: 2020-08-27 Created: 2020-08-27 Last updated: 2021-01-08Bibliographically approved
Ekman, P., Thilenius, P. & Windahl, T. (2014). Extending the ERP system: considering the business relationship portfolio. Business Process Management Journal, 20(3), 480-501
Open this publication in new window or tab >>Extending the ERP system: considering the business relationship portfolio
2014 (English)In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 20, no 3, p. 480-501Article in journal (Refereed) Published
Abstract [en]

Purpose – Research has shown that companies focus their internal processes when they adopt enterprise resource planning (ERP) systems. However, the ERP systems need to expand their functionality to include customers and suppliers (with e-commerce functionality) to reach their full potential. The purpose of this paper is to consider business relationships as a resource but also a limitation when companies strive to get an extended ERP system.

Design/Methodology/approach – The paper presents an illustrative case study of an industrial company’s process of developing an extended ERP and how the company’s portfolio of business relationships has affected the solution. The analysis is supported by the markets-as-networks theory.

Findings – The process of developing an extended ERP system needs to incorporate the company’s business partners (customers and suppliers). It is a simultaneously bottom-up and top-down process given that the operative frontline staff hold the knowledge about the company’s business relationships while the corporate management has the means of extending the ERP system functionality and align it with the focal company’s strategy.

Research implications – Companies need to consider the fact that the technological and financial status of their customers and suppliers differ. Thus, an effective and flexible extended ERP system needs to include both a high-end and low-end solution as well as understand that a full interorganizational integration might not be realistic.

Originality/value – The paper puts forth business relationship portfolios as an important factor to consider when extending the ERP system functionality in the supply chain and towards customers. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2014
Keywords
Extended ERP system, Adoption, Markets-as-networks, Business relationship portfolio
National Category
Business Administration
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-23202 (URN)10.1108/BPMJ-08-2012-0085 (DOI)2-s2.0-84900405264 (Scopus ID)
Available from: 2013-12-06 Created: 2013-12-06 Last updated: 2018-01-03Bibliographically approved
Hadjikhani, A., Hadjikhani, A. & Thilenius, P. (2014). The internationalization process model: A proposed view of firms' regular incremental and irregular non-incremental behaviour. International Business Review, 23(1), 155-168
Open this publication in new window or tab >>The internationalization process model: A proposed view of firms' regular incremental and irregular non-incremental behaviour
2014 (English)In: International Business Review, ISSN 0969-5931, E-ISSN 1873-6149, Vol. 23, no 1, p. 155-168Article in journal (Refereed) Published
Abstract [en]

Commitment in the internationalization process model (IP-model) is challenged by the search for knowledge through experience and interactions. Critics opposing this logic even forced the founder of the model to call for the need for integration of other elements in order to understand irregular behaviour like rapid internationalization, loss of commitment and market exit. Aligned with this call, the paper raises the question of how the IP-model can be applied to analyse both regular/incremental and irregular/non-incremental behaviour of the firms. To reach an answer, the paper proposes a theoretical view by adding expectation and unknown uncertainty to the IP-model and examines this in a case study. The contribution is a further development of the IP-model by merging these two concepts that provide tools for understanding irregular behaviour. The paper analyses a Swedish firm's internationalization in different foreign markets for the period of 1995-2009. Conclusions support the understanding of how the model can describe regular incremental and irregular non-incremental commitment behaviour.

Keywords
Commitment, Expectation, Incremental and non-incremental behaviour, Internationalization process, Known and unknown uncertainty, Regular and irregular behaviour
National Category
Social Sciences
Identifiers
urn:nbn:se:mdh:diva-23505 (URN)10.1016/j.ibusrev.2013.03.005 (DOI)000329419600015 ()2-s2.0-84888434238 (Scopus ID)
Available from: 2013-12-13 Created: 2013-12-13 Last updated: 2020-08-27Bibliographically approved
Ekman, P., Hadjikhani, A. I., Pajuvirta, A. & Thilenius, P. (2014). Tit for tat and big steps: The case of Swedish banks' internationalization 1961-2010. International Business Review, 23(6), 1049-1063
Open this publication in new window or tab >>Tit for tat and big steps: The case of Swedish banks' internationalization 1961-2010
2014 (English)In: International Business Review, ISSN 0969-5931, E-ISSN 1873-6149, Vol. 23, no 6, p. 1049-1063Article in journal (Refereed) Published
Abstract [en]

This study examines four major Swedish banks' internationalization process patterns during the period 1961-2010. The study complements earlier studies by also considering the banks' levels of market commitment. One objective is to determine if 'Tit for tat'-behaviour seen in earlier studies of Swedish banks still prevails after the deregulation. Adding to earlier studies, this study also considers the level of market activities and commitments. A secondary purpose is to examine how the financial crisis has affected the banks with reference to the banks' internationalization patterns. The empirical study is based on archival data on the studied banks' foreign operations. The results show that the banks' behaviour follows 'Tit for tat'-behaviour but that the internationalization has accelerated after the deregulation, hence being carried out with 'big steps' rather than small steps. The analysis also shows that the mimetic behaviour is complemented by other types of internationalization behaviours. The differences in bank internationalization also mean that the effect of a financial crisis varies depending on how the banks have internationalized.

National Category
Economics and Business
Identifiers
urn:nbn:se:mdh:diva-26723 (URN)10.1016/j.ibusrev.2014.06.014 (DOI)000343391300003 ()2-s2.0-84923226242 (Scopus ID)
Available from: 2014-11-28 Created: 2014-11-28 Last updated: 2020-08-27Bibliographically approved
Ekman, P., Erixon, C. & Thilenius, P. (2013). Information technology utilization for practical marketing activities: The IT-marketing gap. In: BUILDING AND MANAGING RELATIONSHIPS IN A GLOBAL NETWORK: CHALLENGES AND NECESSARY CAPABILITIES. Paper presented at The 29th International Marketing and Purchasing (IMP) Conference in Atlanta (GA), August 30 – September 2, 2013.
Open this publication in new window or tab >>Information technology utilization for practical marketing activities: The IT-marketing gap
2013 (English)In: BUILDING AND MANAGING RELATIONSHIPS IN A GLOBAL NETWORK: CHALLENGES AND NECESSARY CAPABILITIES, 2013Conference paper, Published paper (Refereed)
Abstract [en]

This study investigates how industrial companies’ IT infrastructure match their applied marketing approach. The supporting theoretical framework is based upon the contemporary marketing practice (CMP) model that depicts companies as spanning from transactional to more relational and networked. This is supported by theories on the logic of IT systems and how users in industrial companies adopt them. The study is based upon two longitudinal subsequent case studies of a multinational company’s business with influential customers. The analysis shows that the utilized IT systems mainly follow efficiency logic that is useful for individual business transactions. However, the form of complex industrial business that industrial companies carries out are often relationship based and sometimes even incorporating the adjacent business network. Thus, there is a IT-marketing gap given that contemporary IT does not match the need the marketing practice of a modern industrial company.

Keywords
business relationship, business network, traContemporary marketing practice, information technology, transaction marketing, business relationship, business network
National Category
Business Administration
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-22325 (URN)
Conference
The 29th International Marketing and Purchasing (IMP) Conference in Atlanta (GA), August 30 – September 2, 2013
Available from: 2013-11-01 Created: 2013-11-01 Last updated: 2015-11-16Bibliographically approved
Erixon, C., Ekman, P. & Thilenius, P. (2013). Studying information system provider relationships impact on business relationships. In: BUILDNING AND MANAGING RELATIONSHIPS IN A GLOBAL NETWORK: CHALLENGES AND NECESSARY CAPABILITIES. Paper presented at The 29th International Marketing and Purchasing (IMP) Conference, Friday, August 30 – Monday, September 2, 2013, Atlanta (GA), USA.
Open this publication in new window or tab >>Studying information system provider relationships impact on business relationships
2013 (English)In: BUILDNING AND MANAGING RELATIONSHIPS IN A GLOBAL NETWORK: CHALLENGES AND NECESSARY CAPABILITIES, 2013Conference paper, Published paper (Refereed)
Abstract [en]

Information systems are used for managing and supporting companies’ business relationships and have become an important part of companies’ exchanges with their customers. Information systems are usually managed by a third party, an information system provider (IS-provider). Companies are dependent on their information systems to maintain their business performances and are therefore also dependent on the IS-provider's competence. This paper studies the impact that a company’s IS-provider relationships have on its customer business relationships. By using the concept of connection and studying its degree of continuity and strength, the study offers insight on the impact of the IS-providers' relationships on a company's customer relationships. The study consists of a case study involving five customer relationships and four IS-provider relationships, creating twenty within-cases. The result shows that the companies' relationships are dependent on the exchanges with the IS-providers. This impact and the characteristic of the connection may vary over time, making the concept of continuity important to consider when evaluating a company's relationship with IS-providers. The study shows that it is important for companies to consider these two business relationships in relation to one another when managing the IS-provider relationship and the information systems that are used in customer relationships. Important management aspects can be missed in the evaluation of an IS-provider, if the connection between the relationships is left out of the analysis.

Keywords
Connection, business relationships, continuity, information system provider
National Category
Business Administration
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-22994 (URN)
Conference
The 29th International Marketing and Purchasing (IMP) Conference, Friday, August 30 – Monday, September 2, 2013, Atlanta (GA), USA
Available from: 2013-11-26 Created: 2013-11-26 Last updated: 2015-11-16Bibliographically approved
Hadjikhani, A., Hadjikhani, A. & Thilenius, P. (2012). Internationalization - Do They Know That They Don't Know?. In: Advances in Global Research: . Paper presented at Academy for Global Business Advancement. Ajman
Open this publication in new window or tab >>Internationalization - Do They Know That They Don't Know?
2012 (English)In: Advances in Global Research, Ajman, 2012Conference paper, Published paper (Other academic)
Abstract [en]

The view of foreign market commitment in internationalization process is constructed on the assumption of firms’ knowledge seeking. Uncertainty is reduced by knowledge grounding foreign market commitment. Firms know that they do not know and seek for knowledge through experience or interactions. Incrementality hold stable market and knowledge change. The paper stands on the view that firms do not know that they do not know. It raises the simple question of if international firms’ can really reach knowledge on future why then do they always face with critical problems. Different to the view in internationalization process that firms ‘know what they do not know’; this paper is concerned with the unknown. It discuss that firms’ in their foreign market do not know that they do not know and thereforetheir commitment always face with crises when the market change is drastic. With this theoretical assumption paper presents one case study. The process of internationalization of a Swedish firm is analysed to examine the connection between the knowledge and commitment.

Place, publisher, year, edition, pages
Ajman: , 2012
Keywords
Internationalization, known and unknown knowledge, commitment, banks internationalization
National Category
Business Administration
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-49799 (URN)
Conference
Academy for Global Business Advancement
Funder
The Jan Wallander and Tom Hedelius Foundation
Available from: 2020-08-27 Created: 2020-08-27 Last updated: 2020-11-16Bibliographically approved
Hadjikhani, A. I., Pajuvirta, A. & Thilenius, P. (2012). Internationalization of Swedish Banks in Russia and the Impact of Political Environment (28ed.). International Business and Management, 28, 173-193
Open this publication in new window or tab >>Internationalization of Swedish Banks in Russia and the Impact of Political Environment
2012 (English)In: International Business and Management, ISSN 1876-066X, Vol. 28, p. 173-193Article in journal (Refereed) Published
Abstract [en]

In this chapter one of few studies made of banks’ internationalization process in emerging markets, focusing on behaviour relating to the political environment is presented. Aiming to understand banks’ behaviour in the Russia, an analytical framework built on the internationalization process model incorporating the impact of political environment is developed. The empirical data in the chapter concern Sweden’s four largest banks’ expansion into the Russian market and is presented in form of an long- itudinal cross-case study with secondary data between years 1990 and 2010, collected retrospectively. The secondary data consist of newspaper articles, annual reports and press releases. Findings show that in stable periods, Swedish banks have followed the pattern of the internationalization process model when expanding into the Russian market. In periods of instability, the banks’ behaviour is heterogenic and can be opportunistic or cautious. 

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2012 Edition: 28
Keywords
Emerging market, financial crisis, banks, internationalization process, Russia
National Category
Business Administration
Research subject
Industrial Economics and Organisations
Identifiers
urn:nbn:se:mdh:diva-21712 (URN)10.1108/S1876-066X(2012)0000028016 (DOI)2-s2.0-84897901889 (Scopus ID)978-1-78052-990-5 (ISBN)
Funder
The Jan Wallander and Tom Hedelius Foundation
Available from: 2013-09-30 Created: 2013-09-30 Last updated: 2022-03-16Bibliographically approved
Hadjikhani, A., Lindh, C. & Thilenius, P. (2012). The impact of discontinuity on firms' business relationship behaviour. European Business Review, 24(2), 134-150
Open this publication in new window or tab >>The impact of discontinuity on firms' business relationship behaviour
2012 (English)In: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107, Vol. 24, no 2, p. 134-150Article in journal (Refereed) Published
Abstract [en]

Purpose: With a comparative aim, the purpose of this paper is to challenge the general assumption behind relationship longevity. The question under attention is whether firms' relationship of a discontinuous nature is different from continuous relationships and if so what this diversity entails. In the essay, a conceptual view is developed and tested statistically. The ambition is to add new knowledge to the field of business relationships. Design/methodology/approach: The essay's theoretical foundation rests on relationship theory and employs the four relationship behaviour elements of trust, commitment, cooperation and adaptation. Differences/similarities in the effects among these elements are tested for two types of relationships, i.e. those of continuous and discontinuous exchange, using data from 353 Swedish firms. Findings: The results show that a firm's behaviour in continuous relationships rests on incremental change, in the sense that the relationship elements of trust, commitment, cooperation and adaptation display sequential and progressive effects. This supports the common notion of a gradual strengthening of the business relationship resulting in longevity. Contrary to this, a firm's behaviour in discontinuous relationships is guided by the level of trust, which thus forms the base for the remaining elements. The absence of incremental change in the relationship behaviour and the pivotal role of trust mean that these relationships are weaker and are faced with interruptions and interference from competitors. Thereby business firms are confronted with different marketing challenges. The differences in the relationship behaviour of the two types signify that the view of relationships indeed needs advancement. Originality/value: Falling from a continuous to a discontinuous business relationship is becoming more common due to reasons such as market crises, business or firm crisis or because of the nature of the businesses as such. While earlier research studied the relationships' continuity and discontinuity separately, this paper enriches the earlier efforts and compares the two types. Understanding the differences between the two types of relationship can enrich the knowledge, not only for researchers but also for business managers.

Keywords
Adaptation, Business cycles, Channel relationships, Commitment, Cooperation, Market crisis, Project marketing, Sweden, Trust
National Category
Social Sciences
Identifiers
urn:nbn:se:mdh:diva-17897 (URN)10.1108/09555341211204008 (DOI)2-s2.0-84857733208 (Scopus ID)
Available from: 2013-01-15 Created: 2013-01-15 Last updated: 2017-12-06Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-3322-437X

Search in DiVA

Show all publications